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FAQ

An unregistered customer tried to charge via the mobile app, and prior to charging, EUR 30.00 were deducted from their account, but the customer did not even charge in the end. How does blocking of finances work?

Are individual charging packages limited in any manner?

Where can I find Business Terms and Conditions of the ZSE Drive service?

Are the charging fees same at all stations in Slovakia?

Which payment cards can be used to pay via the mobile app?

How much does it cost to charge electric vehicles? ZSE Drive pricelist.

Is it possible for a foreign client to activate any of the programmes along with the card? If they want other programme than Guest.

How can I activate roaming?

How can I charge abroad?

How can I change / terminate my program?

How can I check the amount of my current invoice?

Where can I find the history of my charging?

How can I sign-in to the Client Zone zsedrive.sk?

Can I book the station prior to charging?

Can I charge my vehicle with my ZSE Drive card at Greenway charging stations?

What purpose does the QR-code on the charging station serve?

Where can I find the list of ZSE charging stations?

What does the contract on services include?

Can I have two charging cards to one business electric vehicle – one company-owned and one private?

If I buy the charging station, can the guarantee be extended after 24 months?

If I buy the charging station, can the guarantee be extended after 24 months?

What if I lose my charging card?

What language is used for the manual on the charging stations display?

What language is used for the manual on the charging stations display?

How can I charge my vehicle until I receive my charging card?

What conditions I have to meet if I want to include the charging station in the ZSE DRIVE roaming network and who can charge at such charging station?

What conditions I have to meet if I want to include the charging station in the ZSE DRIVE roaming network and who can charge at such charging station?

Is the charging card transferable?

Can I fee on charging, and if yes, how?

Can I fee on charging, and if yes, how?

Can I pick up my card at a ZSE centre or in person?

Am I able to follow the consumption at individual charging cars of my employees?

Am I able to follow the consumption at individual charging cars of my employees?

Can I use a charging card which I use in ZSE Drive network?

Where can I apply for my charging card?

What if my reserve capacity is not sufficient for the necessary number of charging stations?

What if my reserve capacity is not sufficient for the necessary number of charging stations?

How do I prevent that no one takes electricity from my wallbox in the common garage?

How long does the charging of a vehicle take?

Can works necessary for the installation of the charging station be included in the payment of the rent?

How about the parking lot in a block of flats?

What do I need to charge my vehicle?

How can I finance the charging station?

What do I need to get home tariff for e-vehicle?

What types of vehicles can I charge on ZSE Drive charging stations?

What are the possibilities of accessing the charging stations?

What if I need several charging cards?

What do I need for a wallbox in the garage?